Déclarations Légales

Cookies and other monitoring technologies may be used on our websites and applications in a variety of ways, such as to make the website exploreter.com.com work, analyze traffic or for advertising purposes. These technologies are used directly by us, or our business partners, including service providers and third parties with whom we work. If you want to know more about cookies, how they are used and what your preferences are, please read more here.

The use of this website is subject to the Privacy Policy mentioned below, and the user must verify the respective terms in each new use. Your privacy is very important to us and we take this very seriously. You have shown your trust in Exploreterceira.com by using our services and we value this vote of confidence. This causes us to be committed to protecting and safeguarding all the personal data you have shared with us. The processing of personal data will be carried out in accordance with the current European Legislation. The contracts for the purchase and sale of services through this site are regulated by the European Legislation and the Portuguese Law. This document describes how we use and process your personal information. Please also read our Cookies Statement for more information on how Exploreterceira.com makes use of cookies and other similar technologies. If you have used our services before, you know that Exploreterceira.com offers online services related to tourism activities through our websites, applications and other online platforms (such as partner websites and social networks). Why do we talk about this? Well, what happens is this: The information below applies not to one, not to two, but to all of these platforms. Multiple platforms, a Privacy Statement. We may make changes to this Privacy Statement from time to time, even if it is not required by applicable laws and regulations. All changes and updates will take effect after they are posted to this part of the site. This way you should regularly access this section of the site in order to see the updated version of our Privacy Policy. You will receive a notification, via email or at the time of logging in to the platform, to inform you whenever changes are made that you should carefully read and accept, if you agree. Unfortunately, it is also necessary to say these things: If you do not agree with our Privacy Statement you should discontinue using our services. If you agree with our Privacy Statement, then we will only need to book the services. May the good moments continue! What kind of personal information is collected by exploreterceira.com? We are unable to help you reserve the perfect service if we do not have the necessary information. Therefore, when using our services you will be asked for some data. But they are very basic things, like your name, contact information, names of escorts and ages. In addition to this, we also collect information from your computer, including the IP address, browser used, and language selected. There are also times when others send us your information or other information is collected automatically. – Personal information you share with us Exploreterceira.com collects and uses the information you provide to us. When you make a reservation you are asked at least your name and email address. We may also ask you to provide us with your address, telephone number, names of escorts, ages and any preferences you may have, related to your reservation. You can choose to make an anonymous purchase in which only the data required for information is stored to the provider or you can choose to register and in this case the data is stored for future use by the user. User information about payment methods (credit card or paypal account data) is not stored at any time. If you need to get in touch with our team, or contact us through any other means (such as social networks) we will also collect this information. After the service is provided, you may be asked to evaluate the service to help future customers find exactly what they are looking for. There are also other situations where you will provide us with information. For example, if you are using your mobile device you may allow Exploreterceira.com to access your current location and contact information – this is so we can offer you the best service possible. You can also create a user account, which will allow you to store your personal data, evaluate services. You will be able to participate in programs of recommendations or sweepstakes, and in doing so you will also provide us with personal information. In addition, you can also leave us your comments or ask for help. – Personal information of others you share with us Obviously you may not be making a reservation just for yourself and you will have to share your details when making the reservation, or you may even be booking for someone else. It is your responsibility to ensure that the person (s) whose personal data you have provided us with has been informed of this and accepted the way Exploreterceira.com uses your information (as described in this helpful privacy statement). – Personal information we collect automatically Even if you do not make a reservation, whenever you visit our websites or applications we may collect certain information automatically. This information includes your IP address, the date and time you accessed our services, the hardware, software, or Internet browser you use, and information about your computer’s operating system, such as application versions and language settings. You can also collect information about the clicks and the pages that were displayed to you. If you are using a mobile device, we may also collect information that identifies your mobile device, device settings and features, location details, application failures, and other system activity. When making a reservation, our system records the means and website used to make the reservation or to access the websites or applications of exploreterceira.com. – Personal information we receive from other sources It is not only the information you give us, we may also receive information from you from other sources. These include business partners such as affiliate partners and other independent parties, and anything we receive from these sources can be combined with the information you provide. We also integrate external service providers to facilitate the payment of the reservation fee. These service providers share payment information so that we can manage and handle your reservation, ensuring that everything goes smoothly for you. Partner providers may also share your information with Exploreterceira.com. This may happen if you have any questions about a pending reservation, when a dispute about the reservation occurs (obviously we would prefer not to) or when you make any communication about your reservation through exploreterceira.com. Why Exploreterceira.com collects and uses your personal data? We have a good reason to ask for your personal information – they are used to help manage your reservations online, ensure you get the best service possible and to keep your information safe. We also use your personal information to contact you and inform you about the latest offers and special offers. Your personal information can be used in the following ways: 1.Reservas: First of all, we use your personal data to complete and manage your reservation online. We may also suggest products and services related to third party travel and services. 2. Account Management: Users of Exploreterceira.com can create a user account on our websites or applications. We use the information you give us to manage your account, allowing you to perform several useful actions. You can manage your reservations, take advantage of special offers, make reservations easily, activate or deactivate Newsletter reception, edit addresses, view booking history with possibility to print PDF, modify password and manage your personal settings. It also allows you to see any comments that you submit. The user registered in your account area can change your data and may request the cancellation of your account. 3. Marketing activities: We also use your information for marketing activities. These activities may include: a.Use your contact information to send you travel and service information as soon as you make a reservation or create a user account. You can unsubscribe from these marketing communications quickly, easily and at any time by clicking the « Unsubscribe » link that is included in all newsletters or in the user’s account area on the platform. b. Whenever you participate in promotional activities (such as raffles, referral programs or competitions), relevant information will be used to administer these promotions. 4.Communicate with you: There may be other times when we will contact you, either by email, mail, telephone or message – the method chosen depends on the contact information you have given us previously. And we also process the communications you send us. There may be several reasons for this, including: a. Respond and deal with any requests made by you or the provider that you have reserved. b.If you use our services, we may send you a questionnaire or invitation to provide us with a commentary on your experience with exploreterceira.com. c.Even if you do not have future reservations, sometimes we need to send other administrative messages, including security alerts. d. Market research: We sometimes invite our clients to participate in market research. Any personal information you give us during the survey will only be used with your consent. e.Promotion of a secure and reliable service: To create a safe environment for you, your travel companions and Exploreterceira.com business partners, we may use personal data to detect and prevent fraud and other undesirable illegal activities. In addition, we may use your personal data as a security measure and to avoid risks, including user authentication and reservations. For these purposes, we may keep some reserves in suspense. f. Improvement of our services: we also use your personal data for analytical purposes. This is part of our commitment to improving the customer experience, but it can also be used to test functionality, troubleshoot, and improve the quality and functionality of our online booking services. The main objective is to optimize and customize our online platform according to your needs, creating a website that is pleasant and easy to use. g.Customer comments and other destination information: During and after enjoying the service you booked with us, you may receive an invitation to leave a comment about your experience. In this comment may be requested information about the service and the destination through exploreterceira.com. h.Account holders can choose to show a username (which can be chosen from your account) or can be displayed as anonymous. By completing a customer comment, you agree that it may be shown (in accordance with our Terms and Conditions) on, for example, provider information pages on our website, accounts on social networks and social networking applications, and on the partner. This is how you can help other travelers stay to know more about the quality of service you have been using and the destination you have chosen. i.Legal effects: Finally, in certain cases, we may need to use your information to deal with In order to process your information as described above, we make use of the following legal bases: 1.Execution of a contract: The use of your information may be necessary to carry out the contract you have entered into with us. For example, if you use our services to make a reservation online, we will use your information to enforce our obligation to complete and administer this reservation, in accordance with the agreement we enter into with you. 2. Legitimate Interests: We may use your information for our legitimate interests, such as providing you with the most appropriate content on our website, e-mail and newsletters, in order to improve and promote our services, and the content of our Web site. This is also done due to administrative reasons, legal purposes and for fraud detection. 3.Consumption: In certain cases, we may be dependent on your consent to use your personal information for direct marketing purposes. You can remove this consent at any time by clicking the « Unsubscribe » link that is included in all newsletters or in the user’s account area on the platform. How does Exploreterceira.com share your data with third parties? There are different parts integrated in the Exploreterceira.com service that work in different ways and for different reasons. The main purpose is to share your reservation data with the Provider and complete your reservation. There are also other parties involved who may receive some of your data and that we involve for the provision of Exploreterceira.com services, financial institutions, advertising agencies, or in some cases, authorities. Under certain circumstances, we will share your data with third parties. 1.The reserved service: This point is quite crucial for what we do! In order to complete your reservation, we have communicated the relevant information to the provider of the service you have reserved. These may include your name, contact information, the names of people traveling with you, ages and any preferences you have specified when making your reservation. If you have any questions regarding your reservation, you should contact the provider and ask them to handle your request. In the case of reservations-related disputes, we may provide the provider with the information regarding the reservation process as necessary. They may include a copy of the confirmation of your reservation in order to prove that the reservation was actually made. 2. Third Party Service Providers: We may use third party service providers to process your personal information on our behalf. Third party service providers are subject to confidentiality clauses and are not allowed to use your personal data for other purposes. 3. Competent authorities: We disclose personal information to law enforcement officials in accordance with current legislation or if it is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. We may need to disclose further personal information to the appropriate authorities in order to protect and defend our rights or property, or the rights and property of our business partners. 4. Business partners: We work with many business partners, and some of these partners disseminate or advertise our services, as well as help our other business partners spread and advertise their own services. When you make a booking through the websites or applications of one of our partners, certain personal information you provide will be forwarded to us. If this business partner offers customer support, exploreterceira.com will share the details of your reservation that are relevant to the business partner (as and when required) in order to provide you with appropriate and effective support. When you make a reservation through the website of one of our business partners, the business partner may receive certain portions of your personal data relating to that particular booking. These will be used internally by the partner (for eg analytical purposes) and, if required, for the administration of loyalty or marketing programs. When you make a reservation on a business partner’s website, please also read that partner’s privacy policy if you want to understand how this business partner can process your personal data. For fraud prevention and detection, and where necessary, we may also share information about our users with our business partners. How does Exploreterceira.com use mobile devices? We offer free apps for a variety of mobile devices as well as normal versions of our website optimized for tablet and smartphone browsing. These applications and mobile versions of the website process your personal data in a similar way to our website – and also allow you to use location services to find nearby services. You may allow us to access your location data or contact information so that we can provide you with the services you have requested. Whenever you upload a photo through your mobile device, your photo may also be tagged with your location information. Please read the instructions on your mobile device to see how to change settings and enable sharing of this data and receiving instant notifications. Exploreterceira.com can make use of what is known as multi-device monitoring to improve marketing services and activities. This can be done with or without the use of cookies. For more information on cookies and other similar technologies, see our Cookies Statement below. In order for us to optimize the contents of the Exploreterceira.com newsletter, we combine searches and reservations made on different computers and devices when you sign in to your user account on each of those computers and devices. If you do not want Exploreterceira.com to combine this data to generate the newsletter or optimize the content of our websites and / or applications, you can log out of a device or computer or unsubscribe from exploreterceira.com newsletter. How does Exploreterceira.com use social networks? The use of social networking services can be integrated with Exploreterceira.com services in a number of ways, which invariably lead us to collect some of your personal data or the social network provider to receive some of your information. We use them in part to facilitate the use of online booking services, but also to promote the products and services of our business partners and to advertise, improve and facilitate our own services. Integration of social network plugins. We also integrate the plugins of social networks in the website and applications Exploreterceira.com. This means that by clicking on one of the buttons (like Facebook’s « Like » button) certain information is shared with these social networks. If you are logged in to your social network account at the same time, it is possible that this social network relates this information to your account. What are the security and retention procedures used by Exploreterceira.com to safeguard your personal data? In accordance with European data protection laws, we take all reasonable steps to prevent unauthorized access and misuse of your personal data. We use appropriate business systems and procedures to protect and safeguard the personal information you provide to us. We also use security procedures and technical and physical restrictions on access and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work. How does Exploreterceira.com deal with the personal data of children? Exploreterceira.com is a service that can only be used by people over 18 years of age. The reservation of services for less than 18 is subject to a prior acceptance of the terms and conditions that are presented to you when reserving the services. If we receive information from a person under the age of 18, we reserve the right to delete them. In specific cases as part of a reservation, purchase of other travel-related services or in other exceptional circumstances (such as family-oriented options), Exploreterceira.com may collect and use information from children only with the consent of the parents. How can you track the personal information you shared with exploreterceira.com? You always have the right to review the personal information that we have saved by logging on to the platform.You can also contact us if your information is incorrect, if you wish to deactivate your user account or if you have other questions about how your personal information is used or about this Privacy Statement. Please send us an email using the contact details. We will deal with your request in accordance with applicable Portuguese data protection law. Who is responsible for the processing of personal data introduced on the website and applications of exploreterceira.com? Angra do Heroísmo Chamber of Commerce, located in Terceira Island, Azores, has control of the processing of personal data introduced on its website and mobile applications, and may be contracted to third parties in the specialty. CCAH is a non-profit association, subject to the law in force in Portugal, in the Autonomous Region of the Azores and its offices located at Rua da Palha, Terceira Island, Azores. If you have any suggestions or comments about this privacy statement, please send an e-mail to info@exploreterceira.com and we will respond quickly. When it comes to privacy, we are always available to talk. This Privacy Statement may be changed from time to time. Visit this page regularly to stay current.

These terms and conditions, which may be amended from time to time, apply to all our services, directly or indirectly (through distributors) made available online, through any mobile device or by email. By accessing, browsing and using our website and completing a reservation, you acknowledge and agree that you have read, understood and agreed to the terms and conditions set forth below (including the privacy statement). These pages, their content and infrastructure and the service of bookings of tourist activities online provided on these pages and through this website are owned, operated and provided by Exploreterceira.com and are made available for your personal use only and not subject to the terms and conditions set forth below.  0. Definitions « Exploreterceira.com », « we » or « our » shall be construed as the Chamber of Commerce of Angra de Heroísmo, a private non-profit association incorporated under the laws of Portugal, with its head office at Rua da Palha, 4-14, 9700-144 Angra do Heroísmo, Terceira Island, Azores. « Platform » represents the website and applications where the Service is made available, owned, controlled, managed, maintained and / or hosted by exploreterceira.com. « Service » represents the online reservation service of various products and services that are made available over time by the Providers in our Platform. « Provider » means the service provider (eg attractions, museums, excursions, cruises, boat trips, bicycle or car, transport services, tour operators and any other travel-related products and services) which are made available and over time on the Platform.  1. Scope of our Service Through the Platform, we (CCAH and its affiliated (distribution) partners) provide an online platform through which all types of Providers can advertise their reservation products and services through which Platform visitors can such reservations. By making a reservation through Exploreterceira.com, you will enter into a direct contractual relationship (legally binding) with the Provider with whom you make the reservation or purchase the product or service (if applicable). Upon booking, we act only as intermediaries between you and the Ombudsman, passing on the details of your reservation to the Ombudsman concerned and sending you a confirmation email on behalf of the Ombudsman. In providing our services, the information we disclose is based on the information provided to us by the Providers. As such, Providers have access to an extranet, whereby they become fully responsible for the updating of tariffs, availability and other information that are displayed on our Platform. Although we use reasonable skill and care in the exercise of our Service, we can not guarantee that all information is accurate, complete or correct, nor can we be held liable for any errors (including errors in spelling and spelling), any interruptions temporary and / or partial collapse, repair, upgrade or maintenance of our Platform or any other reason), incorrect, misleading or false information or failed delivery of information. Each Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our Platform (including rates and availability). Our Platform does not constitute nor should be seen as a recommendation or endorsement of quality, service level, qualification or rating (of stars) of any Provider made available. Therefore, you may not sell, hyperlink, use, copy, monitor (eg spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any activity or commercial or competitive purpose, without the prior authorization of the SCF. 2. Prices The prices on our Platform are highly competitive. All prices are displayed including VAT and all other taxes (such taxes are subject to change), unless otherwise stated on our Platform or in the confirmation email and voucher. Prices are per person or group and are subject to the validity stated on the voucher itself, if applicable. There are sometimes cheaper rates available on our Platform for a specific product or service, however, these rates established by the Providers may entail restrictions and conditions special. Please check carefully the product, service and the conditions of reservation and information before making your reservation. The currency converter is for informational purposes only and should not be taken as accurate and in real time; conversion rates may vary. Obvious errors and misconceptions (including printing errors) are not binding. All special offers and promotions are marked as such. 3. Privacy and cookies Exploreterceira.com respects your privacy. Please see our privacy statement and cookies for more information. 4. Payment, cancellation and no show Your reservation will be confirmed by receiving an email that will be forwarded to the provider who will contact you to inform you of the payment for the reserved services. The Explore Terceira platform defines a unique cancellation policy for all providers. The provider shall apply the following conditions:

• For cancellations more than 48 hours in advance, all deposits will be returned.
• In case of no show (no show), there will be no refund of any deposit made.
• The Operator may cancel the activity for the following reasons:

a) adverse weather conditions b) Failure to comply with safety requirements In this case the activity can be re-scheduled, replaced or the user receives back all the deposits that were made for this activity. If you need to cancel or change a particular reservation, you can do so directly on the platform or by contacting the provider directly through the contacts that are provided to you in the reservation confirmation email 7. Correspondence and communication (additional) Upon completing a reservation, you agree to receive (i) an email that may be sent to you shortly before the scheduled delivery date, which will give you information about your destination and will provide certain information and offers relevant to the reservation. your reservation and destination, and (ii) an email that may be sent to you immediately after your stay and invites you to rate and / or comment on the reserved services and the provider. Please consult our privacy and cookies conditions for more information on how we can contact you. Exploreterceira.com disclaims any responsibility related to the communication with the Provider or through its platform. You may not benefit from any rights resulting from requests or communications with the Provider or (any form of) acknowledgment of receipt of communication or request. Exploreterceira.com can not guarantee that the requests or communications will be (due and opportunely) received / read, fulfilled, executed or accepted by the Provider. In order to complete and secure your reservation properly, you will need to use a correct email address. We are not responsible (nor do we have any obligation to verify) any incorrect information or misspellings of emails, phone numbers (and mobile phone), and credit card numbers. Any claim or complaint against Exploreterceira.com or in relation to the Service must be presented immediately and in any case within 30 days after the date scheduled for the consummation of the product or service. Any complaint or complaint filed after the 30-day period may be rejected and the complainant will lose the right to any compensation (loss or cost). Due to the regular updates and adjustments of rates and availability, we strongly recommend that you make printscreens when you make a reservation, should you need to prove your position. 8. Customer rating and comments Clients’ completed rating and comments may be (a) inserted into the Provider’s information page on our Platform for the sole purpose of informing (prospective) clients of their opinion of the service (level) and quality of the Provider, and ) may be (wholly or in part) used and placed by Exploreterceira.com in its sole discretion (for example, for marketing reasons, promotion or improvement of our service) on our Platform or social media platforms, newsletters, special promotions, applications or other channels owned, provided by, used or controlled by Exploreterceira.com and our business partners. We reserve the right to adjust, refuse or remove comments at our discretion. The customer feedback form should be viewed as a search and does not include any offers (also commercial), invitations or any incentive whatsoever. 9. Legal Notice To the extent permitted by law, neither we nor any of our employees, directors, employees, agents, subsidiaries, affiliates, distributors, affiliates (distributors), licensees, agents or other persons involved in the creation, sponsorship, promotion or otherwise making available the Website and its contents shall be liable for (i) any punitive, special, indirect or consequential damages or loss, any loss of production, loss of profit, loss of income, loss of contract, loss or damage (ii) any inaccuracy in relation to the (descriptive) information (including tariffs, availability and ratings) of the Provider as it appears available on our Platform, (iii) the services provided or the products offered by the Provider or other business partners, (iv) any damages (direct, indirect, consequential or punitive damages losses or costs incurred, incurred or paid by us, whether arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any injury (personal), death, property damage or other (direct, indirect, special, consequential or punitive) damages, losses or costs incurred, incurred or paid by you, whether due to acts (legal), errors, breaches, negligence (serious), willful misconduct, omissions, non-compliance or any other business partner (its officers, directors, officers, agents, representatives or affiliated companies) whose product or services are (directly or indirectly) ) made available, offered or promoted by the Platform, including any (partial) cancellation, reservations, strikes, force majeure events or any other event which is beyond our control. If the Provider collects (or has collected) your product or service, or facilitates the payment of the amount (reservation), you agree and accept that the Provider will always be responsible for the collection, retention, deduction and payment of applicable taxes in the total amount of the reserve) to the relevant tax authorities. Exploreterceira.com is not the official merchant of any products or services available on the Platform. By uploading photos / images to our system (for example, as an attachment to a comment), you certify, warrant and confirm that you own the copyright of the photos / images and that you agree that Exploreterceira.com may use the photos / images on your website mobile) and in the application, and promotional materials (online and offline) and publications, as well as any other publication that Exploreterceira.com deems appropriate. Ensures Exploreterceira.com one non-exclusive, worldwide, irrevocable, unconditional and permanent, as well as the license to use, reproduce, distribute, sublicense, communicate and make available the photos / images as Exploreterceira.com and according to their will. By uploading these photos / images, the person carrying the photograph accepts the full legal and moral responsibility of any situation and any legal action taken by third parties due to the publication and use of these photographs / images by Exploreterceira. with. Exploreterceira.com does not own or is responsible for uploaded photographs / images. The veracity, validity and right of use of all photographs / images are assumed by the person who carries the photographs and is not the responsibility of Exploreterceira.com. Exploreterceira.com refutes any responsibility for the published images. The person who uploads the photographs ensures that the photographs / images do not contain viruses, trojan horses or damaged files and may not contain any pornographic, illegal, obscene, insulting or inappropriate content and may not infringe any rights of third parties (intellectual property , copyright or privacy). Any photograph or image that does not meet the criteria described above will not be published and may / will be removed / deleted by Exploreterceira.com at any time and without notice. 10. Intellectual property rights Unless stated otherwise, the software required for our services, available or used by our Platform, and the intellectual property rights (including copyrights) of the content, information and material on our Platform are the property of Exploreterceira.com , its suppliers or suppliers. Exploreterceira.com owns all the rights, titles and interests in and (all intellectual property rights) (the design and the appearance (including the infrastructure)) of the Platform on which the service is made available (including customer comments and translated content) and therefore does not grant you any right to copy, alter, (hyperlink or deep link) to, publish, promote, advertise, market, integrate, use, combine or otherwise use the content (including all translations and customer comments) or our trademark without our express written permission. To the extent that you use (in whole or in part) our content (translated and including customer comments) or that you will, to the extent permitted, own any intellectual property right on the Platform or the content (translated) or comments from customers, hereby agrees to grant, transfer and trespass all intellectual property rights to Exploreterceira.com. Any unlawful use of all the actions or behaviors mentioned above will constitute a material breach of our intellectual property rights (including rights in the database and copyright). Explorerceira.com reserves the right at all times to make changes to this content, and it is not obliged to make any prior communication to the users. 11. General provisions To the extent permitted by law, these terms and conditions and the performance of our services shall be governed by and construed in accordance with Portuguese law and any dispute arising out of these general terms and conditions and our services shall be exclusively submitted to the competent island courts Terceira, Azores. The original Portuguese version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and only an office translation, from which you can not take any rights. In the event of a dispute over the content or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language versions of these terms and conditions, the English version shall prevail and shall be final within the limits permitted by law. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, it shall remain bound by all other provisions set forth herein. In such a case, such an invalid provision shall, however, be enforced to the fullest extent permitted by law and shall at least agree to accept an effect similar to that of the invalid, unenforceable or non-binding provision taking into account the content and purpose of these terms conditions. 12. About Exploreterceira.com The online reservation services are provided by the Chamber of Commerce of Angra de Heroísmo, Association of private non-profit law, incorporated under the laws of Portugal, with its head office at Rua da Palha, nº 4-14, 9700 -144 Angra do Heroísmo, Terceira Island, Azores, with tax identification number 512 007 551.